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Frequently asked questions
General
Peptides are short chains of amino acids and play an essential role in various biological processes. They can be used for benefits such as muscle growth, fat loss, and anti-aging effects when incorporated into a well-balanced health plan.
Orders can only be shipped to addresses within Canada. We ship all orders domestically via Canada Post to ensure safe delivery, free from customs headaches, and in discreet packaging.
Please note that all sales are final. Due to the nature of our products and inventory, we are unable to accept returns. Product quality is independently assessed via 3rd party laboratory testing to ensure quality, and all purchases made via this website are done with the implied consent that you acknowledge and accept the empirical testing provided on each product page. In the event of dissatisfaction or quality concern, please consult with us via email so that we can try to assist.
Most orders ship same business day with standard delivery ETAs being 1-2 business days. Please understand that these are the averages, but in some circumstances delivery may take longer if there is a courier delay or you live in a remote/rural community. Tracking is available for all orders so that you can follow the progress of your order before delivery, please check your spam folder if you do not receive tracking within 1 business day of order confirmation.
Yes, all and peptides ship in lyophilized form and must be reconstituted with Bacteriostatic Water prior to use. Bacteriostatic Water is sold separately. Please do not attempt to reconstitute our products with "underground" or off-brand bacteriostatic water.
All peptides products sold on eternapeptides.co are lab tested by Testides to ensure maximum quality. With the exception of pharmaceutical Bacteriostatic Water, if a product is not tested, we will not sell it. All products are paired with reports from Testides that you can personally view and match to the batch you have purchased and received.
Peptides should be stored in a cool, dry place, away from direct sunlight. Some may require refrigeration, so check the product label for specific storage instructions.
We use your information only to:
process and deliver your order
manage your account and support requests
send essential service emails (order confirmations, tracking, etc.)
We do not sell or share your information with third parties for unrelated marketing. Full details are in our Privacy Policy.
You can purchase Eterna Peptides directly from our website, where we offer a range of high-quality products and provide educational resources to help you make informed decisions on your health journey.
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